Tanger Med Utlities (TMU) has just certified its Quality Management System for the scope of ” Distribution of electricity and drinking water, sanitation management, waste collection and multi-technical maintenance” by the ISO 9001 standard version 2015 and this after having passed an audit focused on the examination of the processes and procedures implemented.
Since its creation, TMU has established itself as a leader in the fields of the distribution of electricity and drinking water, sanitation management, waste collection and multi-technical maintenance.
The expertise acquired over the years allows TMU to have a wide range of scalable services that meet the needs of the market.
TMU’s customer orientation is based on its quality policy, which strengthens the relationship of trust it maintains with its customers and thus perpetuates the lasting satisfaction of its various stakeholders.
In this context, TMU is committed to ensuring the excellence and sustainability of all its services with the following essential objectives:
- Adherence to the strategic orientations of the Tanger Med group through the achievement of objectives approved by its board of directors in compliance with legal and regulatory requirements.
- The adoption of a Quality Management System in accordance with the requirements of the ISO 9001 Version 2015 standard allowing effective control of functional and operational processes, the acquisition of improvement opportunities and the control of TMU risks, in order to satisfy the contractual requirements of the stakeholders.
- The guarantee of close listening in order to ensure a process of continuous improvement of services.